As you know, being a small business owner means you need to wear so many different hats. Today I’m going to talk to you about a few of the lesser known, or avoided, hats you need to keep on top of to make sure your business is every success you dream of.
How often do you wear the hats of sales, legals, business planning and customer service?
How well does your sales hat fit you? This is such an easy one to avoid. If that is you – maybe you don’t like selling to people! I share with you how I think of the sales hat as the ‘solving a problem’ or ‘removing a challenge’ hat.
The next forgotten hat is your legals. Guess what? I had mine on, but sideways for the first 18 months of my business Accounted For You. There is a core trio of legals that every business must have, and having them tailored to your business is crucial. I take you through why wearing this hat is really important to protect you, and set the guidelines for your working relationships.
The next area in your business that you might have forgotten is business planning. Planning is actually one of the most important things to do with any business. It really is true that ‘without a plan, it’s just a dream’. I take you through the various components of a business plan so you understand how to put that hat on effectively.
The customer service hat is another frequently forgotten hat! It’s six to seven times more expensive to attract new customers than it is to retain a new one. I want to help you save money and make more sales and profit. I take you through steps you can take to boost your customer service.
Previous episode mentioned:
Join us in the Accounted For You Numbers Club on Facebook here!
Check out my blog here!
Join the waitlist for Power In Numbers here!